on 04-02-2023 11:17. The NTL cable termination box is outside. . on 14-09-2022 12:00. We have a virgin media wall socket with an - 4353656 - 2. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Can't find Wall Socket on 18-11-2021 13:36. However, after receiving my package I realised that the actual wall socket (shown in all the install guides) was put on the first floor. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. 1 [or 192. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. Options. But the metal isolator box looks like it might be the wrong way around. The cable going in will be a double. 9 minutes ago Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. There is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. 13. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. Plug the cables into the hub. correctly to the Virgin Media wall socket, please follow these instructions to get set up. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. Virgin Media; My Virgin Media; Shop;. PS. Click & Collect. Virgin Media; My Virgin Media; Shop;. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Been trying to call VM to book an engineer to visit and help set up cabling, etc but no one answers. We would like to show you a description here but the site won’t allow us. Tried looking but can't see a way to book an engineer for this? Thanks. Sometimes there is no wall box, just a trailing cable. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. 168. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. Hello Virgin Media, we moved into a new house. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Reduces the number of required wall sockets. In your Stream kit you’ll find everything you need to get the Stream box up and running. to be phone lines. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. which will give you a general idea of VM fixtures and fittings. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;. Call the Pre-installation and delivery team on 0800 052 1734. Plug it into a wall socket near one of your existing Powerlines. You’ll know it’s ready when the white power light at the front of the Hub is on. There must have been a previous installation or you would not have been offered a self install. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 32K. We're here to help. The VM adapter connects as per image below (though your adapter may well be white in colour, not black). That is a rooftop aerial outlet for Freeview TV. . If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. . Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayThere should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. We have tried plugging it into the only box we found it would fit but no luck. Hi I am trying to set up my broadband but my wall socket doesn't have anywhere to plug the white cable in help please There is no way of - 4853911I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Installation: Wall socket issue. on 07-09-2022 19:28. 9 minutes ago Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. The other is marked TV, & this is used for TV & Broadband. There are multiple different branded wall boxes inside our flat but none. Hi, I've ordered a broadband only package and received it today But I have no Virgin Media Wall socket in my house. There are two outputs from here (the two connectors that are close together on the white box). If an engineer is offered - accept that. If you're happy for us to get this booked. It can take 5 to 10 minutes to restart. A couple of past examples are in the images below. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. If your not a virgin media customer then nothing. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. The multimedia socket has a coax options as does the virgin media socket. . You can also identify a split socket looking at the side. Any advise? Sometimes there is no wall box, just a trailing cable. Hi, Same problem here. I can only find the TV socket. The isolator has a terminator cap (marked below) fitted to the open end. 0800 052 1734-----Deadwood1. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. 1 [or 192. Im a new VM customer, and am getting Broadband and phone. Switched On. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Best Add a Comment Throwaway-teemo • 2 yr. provided, I shall give them a call tomorrow. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. Is it necessary to plug the cable to socket for having wifi, if so what can I. Hello, posting what other people have posted here- my broadband kit arrived, but I don't have a wall socket so not sure how to go about - 5198512Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. But I have actually managed to get through to the technical team over chat. But the wall socket, I cannot attach the wall socket with Isolator Cable. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 25-09-2022 15:41. Account - Cable. @goslow wrote: @tiger_1310 wrote: Having a mare with Virgin Media. We have a virgin media wall socket with an ethernet port in the wall but no round cable. 0 Kudos. Can you help me please. Account - Cable. Don’t plug the power cable into a plug socket yet. Most. Or if the other end of the white cable is in a more useful. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. 1) remove the attenuator from the existing cable, plug it into back of hub. Virgin Media; My Virgin Media; Shop;. screw the master socket back to the wall. I don't work for Virgin Media. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. and view the images for a range of different wall box options. Chatter and natter. by harpreetsingh21 •. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. - 5250024Trace any cables coming out of it and check the ends of them. Tudor. We would like to show you a description here but the site won’t allow us. on 01-02-2023 14:26. I'm sorry to hear about the missing wall socket. The phone number doesn't connect you. He was going door to door. 1 ACCEPTED SOLUTION. on a domestic hub you look at the values thus. Joining in Options. 84K; Tudor. No Virgin Media wall socket Go to solution. Virgin Mobile. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. We would like to show you a description here but the site won’t allow us. No Wall Socket. I don't have a virgin media wall socket and this is stressing me out. Reply. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 0 KudosTrouble shooter. I am going to send you a private message. 150 from a. socket. I have been searching for a simple answer to the question, "can you use true VoIP phones on the Virgin Media VoIP (CV21) service?"I have 2 £100+ phones which I purchased about 2 years ago when I. I checked online and Virgin told me that indeed, all I needed to do was order a Quickstart kit and I would be up and running in days! That I didn't even need to book an engin. We would like this to be re-located please into our living room on ground floor. Hi , Thank you for your post and welcome to our community forums. Hi. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. There’s even no BT wall socket. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. If you require an alternative format bill, such as braille or audio, you will not be charged. Router Plugin Port. The first thing is to start making alternative arrangements for your internet connectivity. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. - 4993023We have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this. on 21-02-2023 17:48. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). Back a step. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Can anyone help please? Need. Account - Mobile. No wall socket as in 360 guide. Hub 5,. I was happy and my kids were waiting for internet but unfortunately no wall socket. These enter my house via an air brick/vent very close to. An Ethernet cable – The. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. My Virgin Media App. Account - Cable. Just joined Options. Whichever is the most suitable. Virgin Phone Switchover. Get the Hub ready by connecting the wires. Hi VM team, We moved today to our new house. Re: No Wall Socket for Quickstart. Hi, I recently moved to this house and placed an order for VM broadband which I received today. The port of wall socket - 5152519. The only one I have is like this which does not fit a round plug. spent a couple of hours on the phone trying to get it resolved! Short story, I had internal phone sockets with old landline which got moved to a landline connected to a new superhub (against my wishes). Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Security matters. £8p/m extra or included with Gig1 or Volt. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. You need to go outside and locate the brown or grey omnibox on the wall. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Re: No Virgin Media wall socket on 19-10-2022 08:24 Hey Juanr, thank you for reaching out and a warm welcome to the community I am sorry to see you haven't got a wall socket install. If you need a new wall socket, the engineer will install this for you during the appointment. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Joining in. signed up and was given the option of self installation. Tudor. Options. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. It is actually a VM box but a very old one, even though it was still in use just over a month ago. on 03-08-2020 18:05. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. We have the quickstart pack but sadly cannot get broadband set up and working. Do I need Virgin to move the socket, or can I, or an electrician do it? So, I want to reposition my TV and set-top box, and don't want to run an extension cable. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. . Got my package today and there is an isolated cabled with it but I don't have the wall socket. Pop the power cable into a nearby plug socket, and turn it on. 0. Phone. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. @Soroosh1 wrote: Hi, I just received my hub. Thanks! Regards, BilalWe've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. Indeed, I just took further photos which may help illustrating. The UK isn’t the first country to make this move. Can a - 5057222 - 2Just like the other posts- I do not have a virgin media wall box. We would like to show you a description here but the site won’t allow us. Some properties do not have a wall socket, only a cable. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute;. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in. How can I arrange an installation with virgin media. Could an engineer be arranged to install please as my account is due to go live today. I’m wanting to connect my modem to the quadplex if possible, rather than to the VM socket, therefore allowing me. How do I book an engineer to come out - 5345632. Tudor. 100. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Security matters. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Please help. Gradually increase the force until the. on 03-08-2020 18:05. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Explain what needs to be done and book an engineer visit. . We have tried plugging it into the only box we found it would fit but no luck. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Gary71. I don't work for Virgin Media. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Please help. . So you can either unscrew this one & push on the connector provided in the Quick Start pack. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. No VM wall socket !!!!! in QuickStart, set up and connections yesterday; No cable installed after ordering self install package in QuickStart, set up and connections Sunday; HDU-200 cable from wall? in QuickStart, set up and connections Sunday; Virgin Media want to replace cable to house in QuickStart, set up and connections SundayThe total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. Phone sockets on the wall won't work for new customers unless they have been linked to the hub's phone connection. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. Account - Cable. Tudor. I have received my quick start-up kit. If you do have a socket you can post a photo here. Now another team needs to fix that cable but the technician booked my appointment for 28th as per the message i Re: No wall socket. Tried the virtual assistant but it didn’t prove helpful. There is this cable which I followed, it goes from the wall outside and then it is going up skywards. Options. Welcome to Virgin Media’s help and support page. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. In response to Jonny-M. 5. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Hello, The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything - 4353656. just moved in, can see the brown cable coming in from outside but there's no VM socket or Virgin. 😁 I tried Virgin Customer Services with this but they werent able to answer. A Virgin Media. 97K; 1. If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together. 194. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. Mark as New; Bookmark this message; I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. All the wall sockets I can see are for BT. When you place your order, we'll let you know. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Kit arrived today…no wall box so unable to install. But I have no Virgin Media Wall - 5216419. However, I do not have any of the specified wall sockets available. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. Security matters. The large Eurobell wall box is where you would connect. . . Two virgin media wall sockets, only one required in QuickStart,. Speedon 22-10-2022 20:58. I was trying to book an engineer but I didn’t get anywhere. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. Thank you. So you can either unscrew this one & push on the connector provided in the Quick Start pack. 18-02-2023 10:23 - edited 18-02-2023 10:33. Please help. Back a step. on 25-09-2022 15:41. Jack14102. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. TV, FM and DAB combinations available. Been on a call for more than 1 hour with - 5149211No Virgin media wall socket on 19-08-2022 08:54. This video will show you how to install a Virgin Media extension cable. A non-split socket will have the sockets and screws in the middle. Networking and WiFi. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. When you place your order, we'll let you know. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Home Phone. The cable could be hidden within, or behind, furniture. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. Forum TeamThe box and cables may have been removed by the previous occupiers. Not able to set up my broadband. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. Or if the other end of the white cable is in a more useful. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Thanks for your post and a big welcome to the Community. No inside box (current house) just an outside box with single cable into the house and a splitter for the modem / Tivo box 3. 1. Forum. 168. Just moved in to new (rental) flat. Tudor. There’s even no BT wall socket. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Try the automated service status number 0800 561 0061 to check for any faults in your area. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. Also tried the Ethernet, not. Willferox, May 6, 2022 #1. In response to Jonny-M. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. Hi there, I have just moved into a new rental property and I was told the previous tenants were using Virgin Media broadband. 2. 0 Kudos. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I have tried to contact vm but I don’t have a landline number so they w. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Apply a gentle force to begin with, turning anti-clockwise. Hi rt001 . Turn on your TV and get connected. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. Check outside for the omnibox (brown or grey) and trace the cables to the inside. I would love to help you get your service installed. I will pop you a PM across now, please keep an eye. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. to be phone lines. If I couldn't get the proper wall socket, the internet is not going to be set up su. Options. Further exclusions & legal stuff apply. . on 17-03-2023 15:45. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. No virgin wall socket [MOD EDIT: Post split to create own thread] - 5345241. If you’re using a splitter, make sure that’s firmly connected too.